Frequently Asked Questions

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Despatch

When will my order be despatched?

All of our boxes are in stock and available for immediate despatch. If you clear checkout before 12.30pm Monday to Friday, your order will be sent the same day. Orders received after this will be sent the following working day.

The same is true when your subscription renews; your order will be despatched on the same schedule.

Where will my order be shipped from?

We are based in the UK, and your order will be shipped from our warehouse in Clacton on Sea.

All taxes and charges will be taken care of; there is nothing further to pay.

Delivery

When will I receive my order?

International delivery can be unpredictable due to customs clearance times varying across the world.  Please allow 10 days for your delivery to arrive but we would advise ordering early for delivery during peak periods.  Your order will have  a tracking number so that you can see where your parcel is at each stage of its journey.

How do I track my parcel?

Your parcel has been sent with Whistl and can be tracked with them on their website here. They may use a partner carrier within your country that needs to be tracked on their site. 

If your tracking number begins with XLT, you can track this on the Exelot website here.

If your tracking number begins with LM, please try the Direct Link website here.

If your tracking number begins with LTN, your parcel is with Landmark global and can be tracked on their website here.

If your tracking begins with TYP, your parcel should be trackable with Royal Mail and your national postal service as above.

If you have difficulty tracking your parcel, please contact us and we will be happy to assist.

Are there any additional taxes/import duties to pay?

No, all taxes have been prepaid in advance by us and there is nothing further to pay on delivery.

How much do you charge for shipping?

Absolutely nothing! Delivery is free with no additional charges.

I can't wait for my next box, can I get it sooner?

Deliveries are scheduled every two months, but if you simply have to have your Tarot fix, please contact us and we can schedule your delivery sooner.

Returns

How do I return something?

If for any reason you are not happy your order, please contact us to let us know and you will be able to return it within 30 days of receipt in an unopened, resalable condition for a full refund. 

Details of our returns and refunds policy can be found here.

Do you offer free returns?

Regrettably, we are unable to refund the cost of returning the item unless it is incorrect or faulty. 

Details of our returns and refunds policy can be found here.

Subscriptions

How do I manage my subscription?

You can make changes to your subscription, including pausing, changing payment details or cancelling your subscription, in our customer portal. The link to access this was sent when you subscribed, but if you've mislaid your details, please contact us and we can send you a new link.

When will my next payment be taken?

Payment is taken every two months from your payment date at the same time you signed up. If that date is not convenient you can update this in the customer portal.

Can I pause my subscription?

Yes! You can do this at any time in the customer portal.

How do I cancel my subscription?

We'll hate to see you go, but you can of course cancel if you wish. You can do this in your customer portal or you can contact us, and we will action this for you.

If you cannot find an answer to a question that you have above, please contact us and we will be happy to help.